How do I purchase tickets?
Online
Tickets are available online 24 hours a day.
Day-of purchases can be made online up to 4 hours prior to the performance, after which, it is removed as an option from the website and tickets can be purchased in person at the box office at the Ruins.
By Phone
Call the Box Office at (204) 891-9160 to purchase by telephone.
Lines are open Monday – Thursday from 9:00am – 2:00pm. If we miss your call, we are assisting other patrons. Please call back within Box Office hours or email us at boxoffice@sirmb.ca.
If you have an inquiry concerning your ticket purchase, please feel free to leave a clear message with your name, phone number, email, and ticket order number (if applicable). The box office will return your call or handle your inquiry via email.
In-Person
Though we strongly recommend you purchase your tickets before arriving at the theatre, you can purchase day-of tickets in person at the box office when you arrive at the Ruins. Any available tickets are on a first come, first serve basis. Please note, it is very common for the last two weeks of the Shakespeare performance to sell-out. In the case of a sold-out show, we will have a first come, first serve waiting list in the case of no shows.
We accept credit, debit, and cash at the door.
Questions? Email boxoffice@sirmb.ca
I’ve purchased tickets, now what?
You should have received a link to your digital ticket in your email. (Check your junk mail!) However, if a digital ticket is not received, worry not, patrons need only provide the name tickets were booked under at the box office for entry.
What is promenade theatre?
In our promenade-style theatre experience the audience follows the actors through different scenes, set in different areas of the Ruins and/or Park. As this experience may not be accessible to all patrons, we also present “In the Grove” performances which are stationary and wheelchair accessible.
Please see our accessibility page for more information on Access 2 passes, Accessible Transit, Pay What You Can Tuesdays, and Accessible Washrooms by CLICKING HERE.
What does “Fixed-Income” mean; do I qualify for this discount?
In an effort to make our performances accessible to everyone, we have expanded the umbrella of those who qualify for our discount admission. The discount admission is available for patrons Under 30, those who work in the theatre industry, and those who are under-employed or living on a fixed-income. If you are living on a monthly stipend such as EI, Social Assistance or CPP, you qualify for the discount admission.
Where can I buy tickets for Pay What You Can Tuesday performances?
Pay What You Can (PWYC) tickets are only available in person at the box office at the Ruins. 25 tickets are held at the door for PWYC patrons.
Where are the Ruins?
The ‘Ruins’, as we lovingly call them, or The Trappist Monastery Heritage Provincial Park is located at 80 Ruines du Monastere St.
Drive south on Pembina Hwy past the St. Norbert Farmer’s Market. Turn right at the lights before the bridge onto Rue des Trappistes. Turn left on Ruines du Monastere St.
You can’t miss us!
CLICK HERE for a map and pictures of the Ruins.
Are seats general or assigned?
Seating is general.
Do I need to bring a chair?
No, we provide light weight, collapsible tall AND short chairs for the performance. Patrons are welcome to bring their own chair if required for accessibility reasons.
Are kids free?
Children 5 and under are free (as long as they can sit in your lap.)
Is the park/show wheelchair accessible?
Parts of the park are wheelchair accessible. The Ruins are accessible and there are accessible washrooms on site, but the promenade experience can provide some challenges for wheelchair and walker users. People with motorized wheelchairs are often able to take part in the promenade experience, other mobility-device users may find the terrain difficult to navigate or too “bumpy” for comfort. It really depends on the user.
To address mobility barriers we’ve created In the Grove performances which are stationary. For a complete schedule of In the Grove performances see our accessibility page by CLICKING HERE.
I’ve got tickets for tomorrow’s performance, but there is rain in the forecast. Will the show go on?
Shakespeare in the Ruins does not cancel a performance due to rain in the forecast. We perform in mild and moderate rain, and audience members should come prepared to watch a show in these conditions. (Rain boots recommended!)
We only cancel a performance if there is lightning overhead OR thunder, rain and wind are so loud our actors cannot be heard OR there is an air quality warning in effect.
Please dress appropriately for the weather, as the show must go on!
The show I have tickets for was rained out or cancelled. What do I do now?
In the event that your performance is cancelled due to weather conditions, our box office staff will do their best to reschedule your tickets for another date that works for you. If you cannot come on another date your tickets will be fully refunded.