Refund & Exchange Policy



All ticket sales are final. Refunds will only be offered if a performance is canceled by SIR due to weather conditions AND the box office is unable to offer an alternate date that works for the ticket holder/s.



Tickets may be exchanged to another performance of the same play for a fee of $2.50 per ticket, plus GST.

Ticket exchanges can only be made by calling the box office at 204-891-9160.

All exchanges are subject to availability.




Shakespeare in the Ruins does not cancel a performance due to rain in the forecast. We perform in mild and moderate rain, and audience members should come prepared to watch a show in these conditions. (Rain boots recommended!)

We only cancel a performance if there is thunder and lightning overhead OR rain and wind are so loud our actors cannot be heard.



Please visit our FAQ page and our Accessibility page.

If you have further questions, contact our Box Office by email at

If you require assistance over the phone, please call the Box Office at (204) 891-9160. If we are unable to answer your call, leave a clear message with your name, phone number, email, and ticket order number (if applicable). The box office will return your call or handle your inquiry via email during box office hours.