Purchasing Tickets

Online

Tickets are available online at www.shakespeareintheruins.com/shop 24 hours a day.

Day-of purchases can be made online up to 4 hours prior to the performance, after which, it is removed as an option from the website and tickets can be purchased in person at the box office at the Ruins.

In-Person

You may purchase day-of tickets in person at the box office when you arrive at the Ruins. Any available tickets are on a first come, first serve basis. If a show is sold-out and no door tickets are available, we will post this information on our website at:

https://shakespeareintheruins.com/shop

In person tickets are the only way to participate in Pay-What-You-Can-Tuesday’s (PWYC). 30 tickets are held at the door for PWYC patrons.

We accept credit, debit, and cash at the door.

By Phone

Call the Box Office at (204) 891-9160 to purchase by telephone.

Lines are open Monday-Friday from 10:00am – 2:00pm. If we miss your call, we are assisting other patrons. Please call back within Box Office hours or email us at boxoffice@sirmb.ca.

If you have an inquiry concerning your ticket purchase, please feel free to leave a clear message with your name, phone number, email, and ticket order number (if applicable). The box office will return your call or handle your inquiry via email.

 

Refunds

Tickets will be refunded less the box office fee, and with the addition of a $2.50 cancellation fee to account for the cost to SIR to provide this service.

 

Exchanges

We cannot exchange tickets for you. We can reimburse the original purchase (less the box office fee) and you can re-purchase your tickets for the new date either online or over the phone. Early bird pricing will not be extended for customer initiated ticket exchanges.

If ticket exchanges are prompted by the theatre due to a weather-related cancelation, ticket exchanges are free, and your early-bird pricing will be maintained.

All exchanges are subject to availability.

 

 

Cancellations

Shakespeare in the Ruins does not cancel a performance due to rain in the forecast. We perform in mild and moderate rain, and audience members should come prepared to watch a show in these conditions. (Rain boots recommended!)

We only cancel a performance if there is thunder and lightning overhead OR rain and wind are so loud our actors cannot be heard.

For our 2023 Season, Shakespeare in the Ruins has implemented “Rain Dates.” Rain date shows are always Sunday evenings at 7:30pm.  When you buy your ticket/s, you are encouraged to mark your performances rain date on your calendar as well. In the event that extreme weather causes your performance to be cancelled, your tickets will automatically be transferred to the following rain date. In the event that more than one performance during a week is cancelled, our box office will do our best to accommodate all ticket holders at the rain date.

 

Questions

Please visit our FAQ page and our Accessibility page.

If you have further questions, contact our Box Office by email at boxoffice@sirmb.ca.

If you require assistance over the phone, please call the Box Office at (204) 891-9160. If we are unable to answer your call, leave a clear message with your name, phone number, email, and ticket order number (if applicable). The box office will return your call or handle your inquiry via email during box office hours.